Privacy Policy
Matrimonial Website & Mobile Application
This Privacy
Policy (“Privacy Policy”) explains how Vivah Setu (“Platform”,
“Website”, “Application”, “we”, “us”, or “our”) collects, uses, stores,
processes, shares, and protects personal information of individuals (“User”,
“you”, or “your”) who access or use our website, mobile application,
matrimonial services, matchmaking services, and related facilities.
We respect your
privacy and are committed to protecting your personal information.
By accessing,
registering with, or using our Platform, you acknowledge that you have read and
understood this Privacy Policy.
If you do not
agree with this Privacy Policy, please do not use our Platform or Services.
1. ABOUT THIS PRIVACY POLICY
This Privacy
Policy applies to information collected through:
ü
Our website.
ü
Mobile applications.
ü
Matrimonial profiles.
ü
Registration and account services.
ü
Matchmaking services.
ü
Customer support.
ü
Communication facilities.
ü
Subscription and payment services.
ü
Verification services.
ü
Promotional campaigns.
ü
Social media or other authorized integrations.
ü
Other services provided by us.
This Privacy
Policy should be read together with our Terms & Conditions, Cookie
Policy, Refund & Cancellation Policy, and other applicable policies.
2. INFORMATION WE COLLECT
Depending on how
you use our Platform, we may collect the following categories of information.
2.1 Registration Information
When you create an
account, we may collect:
ü
Full name.
ü
Mobile number.
ü
Email address.
ü
Password or authentication information.
ü
Date of birth.
ü
Age.
ü
Gender.
ü
Marital status.
ü
Location.
ü
Profile type.
ü
Login information.
3. MATRIMONIAL PROFILE
INFORMATION
Because our
Platform provides matrimonial services, you may voluntarily provide information
such as:
ü
Profile photograph.
ü
Additional photographs.
ü
Height.
ü
Education.
ü
Qualification.
ü
Profession.
ü
Employment details.
ü
Business information.
ü
Income range.
ü
City/state/country.
ü
Family information.
ü
Lifestyle information.
ü
Hobbies and interests.
ü
Languages known.
ü
Matrimonial preferences.
ü
Partner preferences.
ü
Other information relevant to matrimonial matchmaking.
You should only
provide information that you are comfortable sharing for matrimonial purposes.
4. IDENTITY AND VERIFICATION
INFORMATION
Where verification
services are available, we may collect information required to verify your
identity or profile, including:
ü
Identity verification information.
ü
Age verification information.
ü
Photograph verification information.
ü
Employment or professional verification information.
ü
Education verification information.
ü
Other information reasonably required for verification.
Where identity documents
are submitted, we may process them only for legitimate verification, security,
fraud-prevention, compliance, or other disclosed purposes.
We may use authorized
third-party verification providers where appropriate.
5. COMMUNICATION INFORMATION
When you
communicate through the Platform, we may collect information relating to:
ü
Messages.
ü
Interests or connection requests.
ü
Support requests.
ü
Complaints.
ü
Reports.
ü
Feedback.
ü
Communication metadata.
ü
Other interactions with the Platform.
Where permitted by
applicable law, communications may be reviewed or processed for safety, fraud
prevention, abuse detection, customer support, and enforcement of our Terms.
6. PAYMENT INFORMATION
If you purchase a
subscription or paid service, payment information may be processed through authorized
payment gateways.
We may receive
information such as:
ü
Transaction ID.
ü
Payment status.
ü
Amount paid.
ü
Payment date.
ü
Subscription details.
ü
Refund information.
ü
Payment gateway reference information.
We generally do
not require or store complete debit-card, credit-card, banking-password, UPI
PIN, or similar authentication credentials on our own systems.
Payment
information may be processed by third-party payment service providers according
to their respective privacy policies.
7. DEVICE AND TECHNICAL
INFORMATION
When you access
our Platform, we may automatically collect certain technical information,
including:
ü
IP address.
ü
Browser type.
ü
Operating system.
ü
Device type.
ü
Device identifiers.
ü
Application version.
ü
Language settings.
ü
Network information.
ü
Log information.
ü
Date and time of access.
ü
Pages/features accessed.
ü
Crash and diagnostic information.
This information
helps us maintain security, improve performance, troubleshoot problems, and
understand Platform usage.
8. LOCATION INFORMATION
Depending on the
features you use and your device permissions, we may collect approximate or
precise location information.
Location
information may be used for:
ü
Showing relevant matrimonial matches.
ü
Location-based search.
ü
Improving recommendations.
ü
Security and fraud prevention.
ü
Providing location-related Services.
You may be able to
control location permissions through your device settings.
Disabling location
access may affect certain Platform features.
9. COOKIES AND SIMILAR
TECHNOLOGIES
We may use
cookies, pixels, SDKs, local storage, and similar technologies to:
ü
Keep you logged in.
ü
Remember preferences.
ü
Improve website performance.
ü
Understand usage patterns.
ü
Maintain security.
ü
Analyze traffic.
ü
Personalize certain features.
ü
Measure marketing effectiveness.
You may control
cookies through your browser settings.
Some cookies may
be necessary for the Platform to function properly.
Please refer to
our Cookie Policy for further information.
10. HOW WE USE YOUR INFORMATION
We may use your
information for the following purposes:
Account Management
ü
Creating and managing your account.
ü
Maintaining your matrimonial profile.
ü
Authenticating users.
ü
Managing subscriptions.
Matchmaking
ü
Providing potential matches.
ü
Applying your matrimonial preferences.
ü
Improving recommendations.
ü
Providing search and discovery features.
Communication
ü
Enabling communication between Members.
ü
Providing notifications.
ü
Responding to customer support requests.
Verification & Security
ü
Verifying profiles.
ü
Detecting fake accounts.
ü
Preventing fraud.
ü
Detecting suspicious activities.
ü
Protecting Users and the Platform.
Payments
ü
Processing subscriptions.
ü
Confirming transactions.
ü
Processing refunds where applicable.
ü
Maintaining financial records.
Platform Improvement
ü
Analyzing usage.
ü
Improving features.
ü
Fixing technical issues.
ü
Developing new Services.
Legal & Compliance
ü
Complying with applicable laws.
ü
Responding to lawful requests.
ü
Protecting legal rights.
ü
Investigating suspected violations.
11. HOW YOU’RE MATRIMONIAL
PROFILE IS USED
The purpose of a
matrimonial Platform requires certain profile information to be visible to
other Members.
Depending on your
privacy settings and membership plan, other Users may be able to view
information such as:
ü
Name or display name.
ü
Age.
ü
Photograph.
ü
Education.
ü
Profession.
ü
Location.
ü
Family information.
ü
Lifestyle information.
ü
Matrimonial preferences.
ü
Other information you choose to publish.
You should
carefully consider what information you include in your Profile.
We recommend that
you do not publicly publish highly confidential information such as:
ü
Bank details.
ü
UPI PIN.
ü
Passwords.
ü
OTPs.
ü
Financial account credentials.
ü
Complete identity-document details.
ü
Private security information.
12. PROFILE PRIVACY SETTINGS
Where available,
the Platform may provide settings allowing Users to control profile visibility.
Features may
include:
ü
Public profile.
ü
Limited profile visibility.
ü
Photo privacy.
ü
Contact privacy.
ü
Blocking Users.
ü
Hiding profiles.
ü
Restricting communication.
Available privacy
controls may vary depending on the Platform, membership plan, technical
capabilities, and applicable law.
13. SHARING OF PERSONAL
INFORMATION
We may share
personal information only where reasonably necessary and permitted by
applicable law.
Information may be
shared with:
Service Providers
Trusted
third-party providers that assist us with:
ü
Hosting.
ü
Cloud infrastructure.
ü
Payment processing.
ü
SMS.
ü
Email.
ü
Push notifications.
ü
Identity verification.
ü
Customer support.
ü
Analytics.
ü
Security.
ü
Fraud prevention.
Legal Authorities
We may disclose
information where required or permitted by applicable law, court order,
government authority, law-enforcement request, or regulatory requirement.
Business Transfers
If our business is
reorganized, merged, acquired, transferred, or sold, personal information may
be transferred as part of the relevant transaction, subject to applicable law
and appropriate safeguards.
14. INFORMATION SHARED WITH OTHER
MEMBERS
The core purpose
of the Platform is to facilitate matrimonial introductions.
Therefore,
information that you voluntarily publish on your matrimonial Profile may be
visible to other registered Users, depending on your privacy settings and the
features available to you.
We do not
guarantee how another User may use information that you voluntarily disclose to
them.
You should
exercise caution before sharing personal contact details or confidential
information.
15. THIRD-PARTY SERVICES
Our Platform may
use third-party services such as:
ü
Payment gateways.
ü
Cloud hosting providers.
ü
SMS providers.
ü
Email service providers.
ü
Analytics services.
ü
Maps/location services.
ü
Identity verification providers.
ü
Customer-support systems.
ü
Push notification services.
These providers
may process information according to their own terms and privacy policies.
We encourage Users
to review the privacy policies of third-party services when applicable.
16. DATA SECURITY
We implement
reasonable technical, organizational, and administrative measures designed to
protect personal information against:
ü
Unauthorized access.
ü
Unauthorized disclosure.
ü
Loss.
ü
Misuse.
ü
Alteration.
ü
Destruction.
ü
Fraudulent activity.
Security measures
may include:
ü
Access controls.
ü
Authentication mechanisms.
ü
Encryption where appropriate.
ü
Secure server infrastructure.
ü
Monitoring.
ü
Logging.
ü
Backup procedures.
ü
Security testing.
ü
Internal access controls.
However, no
internet-based system can be guaranteed to be completely secure.
17. USER RESPONSIBILITY FOR
ACCOUNT SECURITY
You are
responsible for protecting you’re:
ü
Password.
ü
Login credentials.
ü
OTPs.
ü
Device.
ü
Account access.
You must
immediately notify us if you believe your account has been compromised.
We will never
intentionally ask you to disclose your password, UPI PIN, card PIN, or OTP to
another User.
18. FRAUD AND SAFETY
Because
matrimonial platforms involve interaction between individuals, we may process
information to detect and prevent:
ü
Fake profiles.
ü
Identity theft.
ü
Impersonation.
ü
Financial scams.
ü
Harassment.
ü
Spam.
ü
Abuse.
ü
Suspicious behavior.
ü
Other fraudulent activities.
We may suspend or
terminate accounts where we reasonably believe that fraudulent, unsafe, or
prohibited activity has occurred, subject to applicable law.
19. DATA RETENTION
We retain personal
information only for as long as reasonably necessary for the purposes described
in this Privacy Policy, including:
ü
Providing Services.
ü
Maintaining accounts.
ü
Security.
ü
Fraud prevention.
ü
Legal compliance.
ü
Accounting.
ü
Dispute resolution.
ü
Enforcing agreements.
ü
Regulatory requirements.
When information
is no longer required, we may delete, anonymous, or securely dispose of it,
subject to applicable legal and operational requirements.
20. ACCOUNT DELETION
You may request
closure or deletion of your account through the available account settings or by
contacting us.
Upon receiving a
valid deletion request, we may delete or anonymous applicable personal
information, subject to:
ü
Legal obligations.
ü
Regulatory requirements.
ü
Fraud prevention.
ü
Security requirements.
ü
Dispute resolution.
ü
Outstanding transactions.
ü
Legitimate retention requirements.
Deletion of your
account may result in loss of access to your Profile, matches, messages,
subscription benefits, and other Services.
21. YOUR PRIVACY RIGHTS
Subject to
applicable law, you may have rights relating to your personal information,
which may include:
ü
Right to obtain information about processing.
ü
Right to access certain personal information.
ü
Right to correction of inaccurate information.
ü
Right to update information.
ü
Right to request deletion/erasure where applicable.
ü
Right to withdraw consent where processing is based on
consent.
ü
Right to nominate another individual where applicable
under law.
The availability
and scope of these rights may depend on applicable law and the nature of the
processing.
The Digital
Personal Data Protection Act, 2023 provides a legal framework for processing
digital personal data in India and includes provisions concerning consent,
rights of individuals, data fiduciary obligations, and grievance redressal.
22. WITHDRAWAL OF CONSENT
Where processing
is based on your consent, you may withdraw consent in accordance with
applicable law and available Platform mechanisms.
Withdrawal of
consent may affect our ability to provide certain Services.
For example,
disabling certain permissions may prevent features requiring:
ü
Location.
ü
Notifications.
ü
Camera.
ü
Photos.
ü
Contacts.
ü
Other device permissions.
Withdrawal of
consent does not affect processing that is otherwise permitted or required by
law.
23. CHILDREN'S PRIVACY
Our Platform is
intended for individuals who are legally eligible to use matrimonial services.
We do not
knowingly permit minors to create matrimonial profiles.
If we become aware
that a minor has created a matrimonial account, we may suspend or delete the
account and take appropriate measures.
If you believe a
minor has created a profile, please contact our support or grievance team.
24. INTERNATIONAL DATA PROCESSING
Depending on our
infrastructure and service providers, your information may be processed or
stored in India or other jurisdictions.
Where personal
information is transferred across jurisdictions, we will take reasonable steps
to comply with applicable data-protection requirements.
25. MARKETING COMMUNICATIONS
Subject to
applicable law and your preferences, we may send:
ü
Account notifications.
ü
Service updates.
ü
Match notifications.
ü
Subscription information.
ü
Promotional communications.
ü
Offers.
ü
Newsletters.
You may opt out of
non-essential promotional communications using available unsubscribe
mechanisms.
You may continue
to receive essential service, security, and transactional communications even
after opting out of marketing communications.
26. USER-GENERATED CONTENT
Users may upload:
ü
Photographs.
ü
Descriptions.
ü
Preferences.
ü
Messages.
ü
Reviews.
ü
Feedback.
ü
Other content.
You are
responsible for ensuring that the information you upload is accurate and
lawful.
You must not
upload content that:
ü
Violates another person's privacy.
ü
Infringes copyright.
ü
Is fraudulent.
ü
Is obscene or sexually explicit.
ü
Is defamatory.
ü
Promotes illegal activity.
ü
Harasses or threatens another person.
ü
Contains malicious software.
We may remove
content that violates our policies or applicable law.
27. AUTOMATED MATCHING AND
RECOMMENDATIONS
We may use
automated systems, algorithms, search criteria, and recommendation technologies
to provide potential matrimonial matches.
These systems may
consider information such as:
ü
Age.
ü
Location.
ü
Education.
ü
Profession.
ü
Preferences.
ü
Lifestyle.
ü
Profile information.
ü
Search activity.
Recommendations
are provided for convenience and do not constitute a guarantee of
compatibility, character, suitability, or marriage.
28. SOCIAL MEDIA
If you interact
with us through social-media platforms, we may receive information made
available through your interaction with those platforms, subject to your
settings and the applicable social-media platform's privacy policy.
We are not
responsible for the privacy practices of independent social-media platforms.
29. BUSINESS AND ANALYTICS DATA
We may use
aggregated or anonymous information for:
ü
Statistical analysis.
ü
Platform improvement.
ü
Research.
ü
Business planning.
ü
Performance measurement.
ü
Service development.
Where information
is anonymous so that it can no longer reasonably identify an individual, it may
be used in accordance with applicable law.
30. DATA BREACHES AND SECURITY
INCIDENTS
In the event of a
personal-data breach, we will take reasonable steps to investigate, contain,
mitigate, and respond to the incident in accordance with applicable law.
Where notification
is legally required, we will provide appropriate notices to relevant
individuals or authorities within the applicable timeframe.
31. LINKS TO OTHER WEBSITES
Our Platform may
contain links to third-party websites or services.
We are not
responsible for the privacy practices, security, content, or policies of
third-party websites.
Users should
review the privacy policy of any third-party website before providing personal
information.
32. CHANGES TO THIS PRIVACY
POLICY
We may update this
Privacy Policy periodically.
Changes may be
made to reflect:
ü
Changes in law.
ü
Regulatory requirements.
ü
New Services.
ü
Changes in technology.
ü
Changes in our business practices.
ü
Security improvements.
The updated
version will be published on the Platform with a revised “Last Updated”
date.
Where required by
applicable law, we may provide additional notice or obtain consent for material
changes.
33. GOVERNING LAW
This Privacy
Policy shall be governed by the applicable laws of India.
Any disputes
concerning this Privacy Policy shall be subject to the jurisdiction of the
competent courts at:
[Rajkot, Gujarat,
India]
Subject to
applicable law.
34. CONTACT US
For general
questions regarding this Privacy Policy or our privacy practices:
Legal Entity: Vivah Setu
Registered Office:
Support Email: support@vivahsetu.co.in
Website: www.vivahsetu.co.in
Phone: +91-9898137136
